System Two Solutions Private Limited (“us”, “we”, or “Company”) is the author and publisher of the www.healthpotli.com, an internet based portal and the mobile application name d [heatlhpotli] (collectively referred to as the “Website”).
This privacy policy (“Privacy Policy”) explains how we collect, use, share and protect personal information about the Users and the Service Providers (as defined in the Terms of Use) of the Services (as defined in the Terms of Use), and the visitors of Website (jointly and severally referred to as “you” or “Users” in this Privacy Policy). We created this Privacy Policy to demonstrate our commitment to the protection of your privacy and your personal information. Your use of and access to the Services is subject to this Privacy Policy and our Terms of Use. Any capitalized term used but not defined in this Privacy Policy shall have the meaning attributed to it in our Terms of Use.
BY CONFIRMING THAT YOU ARE BOUND BY THIS PRIVACY POLICY (BY THE MEANS PROVIDED ON THIS WEBSITE), BY USING THE SERVICES OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU AGREE TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY AND YOU HEREBY CONSENT TO OUR COLLECTION, USE AND SHARING OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. WE RESERVE THE RIGHT TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY, AT OUR SOLE DISCRETION, AT ANY TIME. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY AT ANY TIME, DO NOT USE ANY OF THE SERVICES OR GIVE US ANY OF YOUR INFORMATION. IF YOU USE THE SERVICES ON BEHALF OF SOMEONE ELSE (SUCH AS YOUR CHILD) OR AN ENTITY (SUCH AS YOUR EMPLOYER), YOU REPRESENT THAT YOU ARE AUTHORISED BY SUCH INDIVIDUAL OR ENTITY TO ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL’S OR ENTITY’S BEHALF.
1. WHY THIS PRIVACY POLICY?
1.1 This Privacy Policy is published in compliance with, inter alia:
(i) The Information Technology Act, 2000; (ii)Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”); and (iii) Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
1.2 This Privacy Policy states the following:
(iv) The type of information collected from the Users, including sensitive personal data or information; (v) The purpose, means and modes of usage of such information; and (vi) How and to whom such information would be disclosed.
2. COLLECTION OF PERSONAL INFORMATION
2.1 Generally some of the Services require us to know who you are so that we can best meet your needs. When you access the Services, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. Without prejudice to the generality of the above, information collected by us from you may include (but is not limited to) the following:
(i) Contact data (such as your email address and phone number); (ii) Demographic data (such as your gender, your date of birth and your pin code); (iii) Data regarding your usage of the Services; and (iv) Other information that you voluntarily choose to provide to us (such as information shared by you with us through emails or letters).
Microphone Access
We request access to your device’s microphone to enable you to record and add voice notes for delivery instructions. The audio recordings you provide will be used solely for this purpose and will not be shared with any third parties except as necessary to fulfill your delivery instructions. By using this feature, you consent to our collection and use of your audio recordings as described.
2.2 The information collected from you may constitute ‘personal information’ or ‘sensitive personal data or information’ under the SPI Rules. Personal information is defined under the SPI Rules to mean any information that relates to a natural person and, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such a person.
2.3 The SPI Rules further define "sensitive personal data or information" about a person to mean personal information about that person relating to:
(i) passwords; (ii) financial information such as bank accounts, credit and debit card details or other payment instrument details; (iii) physical, physiological and mental health condition; (iv) sexual orientation; (v) medical records and history; (vi) biometric information; (vii) any detail relating to the above clauses as provided to body corporate for providing service; and (viii) Any of the information received under above clauses by body corporate for processing, stored or processed under lawful contract or otherwise.
2.4 Information that is freely available in the public domain or accessible under the Right to Information Act, 2005, or any other law will not be regarded as personal information or sensitive personal data or information.
3. PRIVACY STATEMENTS
3.1 Users Note:
This section applies to all Users.
3.1.1 Accordingly, a condition of each user’s use of and access to the Services is their acceptance of the Terms of Use, which also involves acceptance of the terms of this Privacy Policy. Any user who does not agree with any provisions of the same has the option to discontinue the services immediately.
3.1.2 All the information provided to us by a user, including sensitive personal information, is voluntary. You understand that we may use certain information of yours, which has been designated as ‘sensitive personal data or information’ under the SPI Rules, (a) for the purpose of providing you the Services, (b) For commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis, and business intelligence purposes, and (c) For the sale or transfer of such research, statistical, or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. The company also reserves the right to use information provided by or about the user for the following purposes:
(i) Publishing such information on the Website; (ii) Contacting Users for offering new products or services; (iii) Contacting Users for taking product and Service feedback; (iv) Analyzing software usage patterns for improving product design and utility; and (v) Analyzing anonymized practice information for commercial use. You hereby consent to such use of such information by us.
3.1.3 The collection of information that has been designated as ‘sensitive personal data or information’ under the SPI Rules requires your express consent. By affirming your assent to this privacy policy, you provide your consent to such collection as required under applicable law. Our services may be unavailable to you in the event that such consent through email is not given.
3.1.4 The Company does not control or endorse the content, messages, or information found in any Services, and, therefore, the Company specifically disclaims any liability with regard to the Services and any actions resulting from your participation in any Services, and you agree that you waive any claims against the Company relating to same, and to the extent such a waiver may be ineffective, you agree to release any claims against the Company relating to same.
You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your personal information changes, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us at [[email protected]]. We will make good faith efforts to make the requested changes in our then-active databases as soon as reasonably practicable. If you provide any information that is untrue, inaccurate, out of date, or incomplete (or becomes untrue, inaccurate, out of date, or incomplete), or if we have reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date, or incomplete, we may, at our sole discretion, discontinue the provision of the services to you.
3.1.6 You may choose to unsubscribe from promotional communications that you receive from us by clicking the "unsubscribe" link provided at the end of every such promotional communication.
3.1.7 If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at [email protected]. We will retain your information for as long as your account is active and as needed to provide you with the services. We shall not retain such information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force. After a period of time, your data may be anonymized and aggregated, and then it may be held by us as long as necessary for us to provide our services effectively, but our use of the anonymized data will be solely for analytic purposes.
3.1.8 If you wish to opt-out of receiving non-essential communications such as promotional and marketing-related information regarding the Services, please send us an email at [[email protected]].
3.1.9 The user may be required to pay with a credit card, wire transfer, debit card, or check for services for which subscription amounts are payable. We will collect such a user’s credit card number and/or other financial institution information, such as bank account numbers, and use that information for the billing and payment processes, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such a billing operation. Verification of credit information, however, is accomplished solely by the user through the authentication process. User’s credit card or debit card details are transacted upon secure sites of approved payment gateways that are digitally encrypted, thereby providing the highest possible degree of care as per current technology. However, the website provides you with the option not to save your payment details. The user is advised, however, that internet technology is not full-proof safe and that the user should exercise discretion when using it.
3.1.10 Due to the communications standards on the internet, when a user or anyone else visits the website, we automatically receive the URL of the site from which anyone visits. We also receive the Internet Protocol (IP) address of each user’s computer (or the proxy server a user used to access the World Wide Web), the user’s computer operating system and type of web browser the user is using, email patterns, as well as the name of the user’s ISP. This information is used to analyse overall trends and help us improve the service. The linkage between the user’s IP address and personally identifiable information is not shared with third parties. Notwithstanding the above, we may share some of the aggregate findings (not the specific data) in anonymized form (i.e., non-personally identifiable) with advertisers, sponsors, investors, strategic partners, and others in order to help grow the business.
3.1.11 The Website uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used for the technical administration of the Website, research and development, and user administration. In the course of serving advertisements or optimising services to its users, we may allow authorised third parties to place or recognise a unique cookie on the user’s browser. The cookies, however, do not store any personal information about the user.
3.1.12 To create an account, a user is required to provide the following information, which such a user recognises and expressly acknowledges is personal information allowing others, including us, to identify the user: name, user ID, email address, country, ZIP/postal code, age, phone number, password chosen by the user, and valid financial account information. Other information requested on the registration page, including the ability to receive promotional offers from us, is optional. We may, in the future, include other optional requests for information from the user to help us customise the website to deliver personalised information to the user. However, we assume your consent in relation to various matters once you complete the registration process.
3.1.13 This privacy policy applies to services that are facilitated through the website. We do not exercise control over the sites displayed as search results or links on the website. These other sites may place their own cookies or other files on the users’ computers, collect data, or solicit personal information from the users, for which we are not responsible or liable. Accordingly, we do not make any representations concerning the privacy practises or policies of such third parties or the terms of use of such websites, nor do we guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages, or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by us of the website, the website's provider, or the information on the website. If you decide to visit a third-party website linked to the website, you do so entirely at your own risk. We encourage users to read the privacy policies of that website.
3.1.14 The website may enable the user to communicate with other users or to post information to be accessed by others, whereupon other users may collect such data. Such users, including any moderators or administrators, are not authorised representatives or agents, and their opinions or statements do not necessarily reflect those of the company. They are also not authorised to bind us to any contract. We hereby expressly disclaim any liability for any reliance on or misuse of such information that is made available by users or visitors in such a manner.
3.1.15 We do not collect information about the visitors of the Website from other sources, such as public records, bodies, or private organisations, save and except for the purposes of registration of the Users (the collection, storage, and disclosure of which each User must agree to under the Terms of Use in order for us to effectively render the Services).
3.1.16 We maintain a strict ‘No-Spam’ policy, which means that we do not intend to sell, rent, or otherwise give your e-mail address to a third party without your consent.
3.1.17 The Company has implemented best international market practises and security policies, rules, and technical measures to protect the personal data that it has under its control from unauthorised access, improper use or disclosure, unauthorised modification, and unlawful destruction or accidental loss. However, for any data loss or theft due to unauthorised access to the user’s electronic devices through which the user avails the services, the company shall not be held liable for any loss whatsoever incurred by the user.
3.1.18 The company implements reasonable security practises and procedures and has a comprehensive documented information security programme and information security policies that contain managerial, technical, operational, and physical security control measures that are commensurate with respect to the information being collected and the nature of the company’s business. The reasonable security practises and procedures implemented by us include but are not limited to: encrypting data when it is on the move using industry standard practises; keeping all the data within a private cloud; regularly changing production keys and passwords; having secure and very limited access to all production servers; performing regular security updates on our servers; and more.
3.1.19 We take your right to privacy very seriously, and other than as specifically stated in this Privacy Policy, we will only disclose your personal information in the event it is required to do so by law, rule, regulation, law enforcement agency, governmental official, legal authority, or similar requirements, or when we, in our sole discretion, deem it necessary in order to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply the Terms of Use.
3.2 Casual Visitors Note
3.2.1 No sensitive personal data or information is automatically collected by us from any casual visitors of this website who are merely perusing the site.
3.2.2 Nevertheless, certain provisions of this Privacy Policy are applicable to even casual visitors, and such casual visitors are also required to read and understand the privacy statements set out herein, failing which they are required to leave this website immediately.
3.2.3 If you, as a casual visitor, have inadvertently browsed any other page of this website prior to reading the privacy statements set out herein and you do not agree with the manner in which such information is obtained, stored, or used, merely quitting this browser application should ordinarily clear all temporary cookies. All visitors, however, are encouraged to use the "clear cookies" functionality of their browsers to ensure such clearing or deletion, as we cannot guarantee, predict, or provide for the behaviour of the equipment of all the visitors to the website.
3.2.4 You are not a casual visitor if you have willingly submitted any personal data or information to us through any means, including email, post, or through the registration process on the website. All such visitors will be deemed to be, and will be treated as, users for the purposes of this privacy policy, and in that case, all the statements in this privacy policy apply to such persons.
4. Confidentially and Security
4.1 Your personal information is maintained by the company in electronic form on its equipment and on the equipment of its employees. Such information may also be converted into physical form from time to time. The company takes all necessary precautions to protect your personal information both online and offline and implements reasonable security practises and measures, including certain managerial, technical, operational, and physical security control measures that are commensurate with respect to the information being collected and the nature of the company’s business.
4.2 No administrator at the Company will have knowledge of your password. It is important for you to protect against unauthorized access to your password, your computer and your mobile phone. Be sure to log off from the Website when finished. The Company does not undertake any liability for any un-authorised use of your account and password. If you suspect any unauthorized use of your account, you must immediately notify us by sending an email to [ [email protected]]. You shall be liable to indemnify the Company due to any loss suffered by us due to such unauthorized use of your account and password.
4.3 The company makes all user information accessible to its employees, agents, partners, and third parties only on a need-to-know basis and binds all such employees to strict confidentiality obligations.
4.4 Part of the functionality of the website is assisting the doctors to maintain and organise such information. We may, therefore, retain and submit all such records to the appropriate authorities or to doctors who request access to such information.
4.5 Notwithstanding the above, the company is not responsible for the confidentiality, security, or distribution of your personal information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, the Company shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of the Company, including acts of government, computer hacking, unauthorised access to computer data and storage devices, computer crashes, breaches of security and encryption, poor quality of internet service or telephone service by the user, etc.
5. Change of Privacy Policy
5.1 We may update this privacy policy at any time, with or without advance notice. In the event there are significant changes in the way we treat users' personally identifiable information or in the Privacy Policy itself, we will display a notice on the website or send users an email, as provided for above, so that you may review the changed terms prior to continuing to use the services. As always, if you object to any of the changes to our terms and no longer wish to use the services, you may contact [[email protected]] to deactivate your account. Unless stated otherwise, the current privacy policy applies to all information that we have about you and your account.
5.2 If a User uses the Services or accesses the Website after a notice of changes has been sent to such User or published on the Website, such User hereby provides his or her consent to the changed terms.
6. Children’s and Minor’s Privacy
The company strongly encourages parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools can also prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although the website and services are not intended for use by minors, the company respects the privacy of minors who may inadvertently use the internet or the mobile application.
7. Consent to this Policy
You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website and the other Services, and you unconditionally agree that becoming a User of the Website and its Services signifies your assent to this Privacy Policy. Your visit to the website and use of the services are subject to this privacy policy and the Terms of Use.
8. Address for Privacy Questions
Should you have questions about this privacy policy or the company's information collection, use, and disclosure practises, you may contact us at the following address: [[email protected]]. We will use reasonable efforts to respond promptly to any requests, questions, or concerns that you may have regarding our use of your personal information. If you have any grievance with respect to our use of your information, you may communicate such a grievances to:
CONTACT INFORMATION
HIRA ARCADE Pandri, Raipur-492001 (C.G.)